To help you plan ahead, here's an overview of EBM's holiday closures and support availability throughout the year. Live support is typically available Monday through Friday, 8:00 AM – 5:00 PM (CT), with adjustments during summer months and holiday periods as outlined below.
📅 Holiday Closures
The following dates show when live support is unavailable. We recommend submitting any urgent requests in advance of these closures to ensure timely resolution.
Heads up: Response times may run slower than usual immediately before and after holiday closures. Submitting urgent requests a few days in advance is the best way to keep your timeline on track.
☀️ Summer Hours
From Friday, May 29, 2026 through Friday, September 4, 2026, live support hours are adjusted on Fridays to support our seasonal schedule. Monday through Thursday hours remain unchanged.
This seasonal adjustment helps us allocate resources efficiently while continuing to meet your support needs. Urgent issues are often handled after hours or on weekends when possible, even during summer months.
🛟 Support During Offline Hours
When live support is unavailable, you have several self-service options to keep things moving:
Support Widget
Access the AI-powered chatbot in the bottom-right corner of your Catalyst instance. Get instant answers drawn from support articles, ask follow-up questions powered by generative AI, and submit tickets without leaving the app. Learn more →
Catalyst Resource Center
Open the Resource Center directly inside Catalyst for curated articles, troubleshooting content, and contextual help based on where you are in the system. Learn more →
Knowledge Base
Browse our comprehensive help center for guides, tutorials, and answers to common questions — available 24/7. Subscribe to System Updates for the latest release notes and bug fixes.
Submit a Support Ticket
Create a detailed request through our Support Portal. Self-select priority, urgency, and issue type so your request routes to the right team and gets resolved faster.
✓ We're here to help. Thanks for your understanding as we work to provide consistent, high-quality support while balancing holidays and seasonal adjustments. The Knowledge Base and Support Widget remain available 24/7 for on-demand assistance, and we're committed to responding to your requests as quickly as possible during regular business hours.
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