Resolved: System Outage on 2/12/25

Impact Summary

Between 2:00 AM CT and 5:30 AM CT on February 12, 2025, a system outage occurred due to a Microsoft Windows update (KB5051979 - Quality Update 23 for Server OS Version 21H2). The update caused affected servers to appear online but remain inaccessible, preventing scheduled jobs from running and delaying data processing.

Actions Taken

• Identified the root cause as the Microsoft update.
• Restarted the impacted servers.
• Rekicked job processing to ensure all delayed tasks were completed.
• Confirmed all systems are fully operational.

Preventive Measures

To avoid future disruptions, we are reviewing and adjusting our scheduling of Microsoft server updates to ensure they do not interfere with normal data job processing.

Next Steps for You

If you believe your processes were impacted or have any concerns, please reach out to our support team.

We appreciate your patience and apologize for any inconvenience caused.