As part of our ongoing commitment to providing seamless and efficient solutions, we want to make you aware of important updates to the login process, ensuring that your journey with EBM remains as smooth as possible. This announcement is directly related to Microsoft's decision to discontinue Internet Explorer.
This article contains the following topics:
Cube Updater Guide: Fixing Legacy Files
We have important information to share regarding an upcoming improvement in your EBM experience, specifically related to changes in the login process. This enhancement is crucial for maintaining seamless functionality, particularly for users with legacy files.
If you've encountered issues with older EBM files, it's likely connected to changes in the login process. The resolution is straightforward – run any affected file through the Cube Updater in Catalyst, accessible under the Analysis tab.
For detailed instructions on using the Cube Updater, please refer to our Cube Updater Guide. Follow the guide to effortlessly update your files. Once updated, your files will use a different login window, which will look different, but will work. If you face any challenges, consult our comprehensive troubleshooting article or reach out to our support team for assistance.
Additional Context: Important Announcement
As part of our commitment to providing an enhanced experience, it's essential to be aware of a significant update. Microsoft's discontinuation of Internet Explorer has led to changes in Catalyst, impacting the login process. Learn more about this announcement.
Understand the evolving login process and the improvements EBM is implementing. For detailed insights, refer to our article on the Internet Explorer sunset announcement.
What You Need to Do
Prepare for this login process change by updating your legacy files through the Cube Updater. Ensure uninterrupted service by following the steps outlined in our Cube Updater Guide.
We appreciate your attention to these important updates, and our support team is here to assist you throughout this process.