IE Crash

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Internet Explorer Crashes

Description: MS Office Bridge files communicate using Internet Explorer. Occasionally users will experience an issue where after logging into the cube IE crashes. This can be caused by a group policy that is set too strictly. 

Solution: Attempt the following steps below. If your settings are locked, contact your local IT dept. to complete the steps on your behalf.

1. Open Internet Explorer and navigate to the gear icon at the top right of the screen. Select Internet Options. 
2. Navigate to the Security tab and click on Trusted Sites. Select the Sites button.
3. Add the URL that the cube is attempting to access as a Trusted Site. The URL can be found under the EBM Office Bridge ribbon by clicking Project Information. 
   
4. Close all windows and restart the computer. 
5. If the above doesn't work, have the local IT dept. reduce the default trust level of the Internet section for IE.