Cube Troubleshooting

You may encounter a myriad of error messages when using Microsoft Excel, but rest assured we've likely seen it before. 

Many errors occur due to an issue with the cube attempting to open or refresh, so if the instructions in each link below do not resolve the issue, try restarting your computer and attempt to open the same cube and/or download a new one. If the issue persists, use the Cube Updater or send us a message for further support.    

Read on for some of the most common errors and fixes.

Activity Missing from Pivot Measures Section

Analysis Server OLE DB Provider

Analysis Services Wizard with Database Driver Failure

Automation Issue

Browser Stuck in a Processing Loop

Can't Find Project or Library

Cancelled by User Excel Error

Class Not Registered

Connection Cannot Be Made

Crashing Internet Explorer

Cube Accessibility

Cube Permissions

Cube Session Timeout or Cube Structure Rebuild

Cube Showing Data That No Longer Exists

Cube Updater Fails

EBM Office Bridge is Blank

EBM Loading Form Progress Bar Loop

Error Uploading to Catalyst

Excel File Refresh Issue

Excel Upload Bug - File Upload Popup

Excel Quits Unexpectedly or Requires Microsoft Login

Excel Ribbon Blank

Excel Slicers Not Working or Data Not Found

Excel Timeout Error

Excel Waiting on OLE Action

File Not Found

Hierarchy Structure Changes

HP Sure Click

IE Security Error Upon Opening a Cube File

Invalid User Credentials

Journal Entry Cube Doesn't Load in Excel

Macro Enabled Spreadsheets

Macros and Trust Center Errors

Microsoft Update - Security hardening change for Trusted Documents

Microsoft VBA Error

Missing Hierarchy in Excel Cube

Missing Hierarchy in PivotTable Fields

MS Office Timeout

Network Connectivity

OLAP / Enable Content Error

Out of Memory Errors

Page Cannot be Displayed

Power BI Dashboard Access Error

Process or Transaction Deadlocked

Refresh All Cubes Fail

Run-time Error 1004

Signed Out When Exporting a Hierarchy Excel Sheet

Slicers Referencing Values No Longer Present in the Cube

Unexpected Error (35010)

UserForm_Initialize - Web Browser Excel Fail

Web Server Application Pool

If you find other error messages please take a screenshot of the message and include it in a support ticket.