EBM Support Staff
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Articles
Recent activity by EBM Support Staff-
Errors When Opening New or Recently Cube Updated Catalyst Files
If you receive an EBM Excel cube file and run into errors when trying to refresh it, the issue is usually that Excel doesn't yet recognize the file as trusted. The quickest way to fix this is to sa...
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Release Notes – 2025.08.2
Release Version: 2025.08.2Release Date: 2025.08.22OverviewThis release includes 5 new features and 18 fixes to simplify Diligent mapping, make Smartload data handling clearer, and improve admin vis...
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Microsoft Azure Analysis Services Issue Causing Cube Rebuild Failures – August 15, 2025
Latest Updates 8/15 @ 9:56 AM CT – Issue resolved. All servers updated with hotfix to use Compatibility Level 1700. Cube rebuilds have concluded or are underway without further errors. 8/15 @ 8:21 ...
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Fixing “You do not have access to one or more cube(s)” Error in Excel
If you’re seeing the Excel pop-up message: Error – You do not have access to the one or more cube(s), please contact your system administrator it can be caused by more than one issue. This article ...
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Why can’t I archive certain scenarios?
When attempting to archive a scenario, you may find the option unavailable or encounter an error. This typically happens because the scenario is still linked to other items in the system. OverviewW...
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Why am I seeing a “Your connection isn’t private” message when accessing Catalyst?
Some users may see a browser security warning when trying to access their Catalyst site. This does not mean the Catalyst site itself is unsafe. In most cases, the message appears because security ...
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Release Notes – 2025.08.1
Release Version: 2025.08.1Release Date: 2025.08.08OverviewThis release includes 9 new features and 31 fixes to simplify mapping tasks, enrich Smartload data options, bolster error handling, and imp...
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Release Notes – 2025.07.2
Release Version: 2025.07.2Release Date: 2025.07.25OverviewThis release includes 13 new features and 23 bug fixes to sharpen Smartload navigation, improve Diligent workflows, and boost admin tools. ...
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Planned Maintenance: Azure Analysis Services – July 21, 2025
Microsoft is performing planned maintenance on the systems that power Catalyst cubes, dashboards, and reporting. This may cause temporary issues with data access during the following window:đź•’ Start...
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Release Notes – 2025.07.1
Release Version: 2025.07.1Release Date: 2025.07.11OverviewThis release includes 10 new features and 49 bug fixes to simplify project restores, strengthen Smartload controls, refine Diligent’s inter...