Resolved: Embedded Power BI Reports Not Loading Due to Authentication Issue (April 22, 2026)

Date: April 22, 2026
Status: Resolved

Overview

Earlier today, users experienced issues with embedded Power BI reports failing to load within the application.

What Happened

An expired authentication credential in the Power BI Embedded integration prevented the application from authenticating requests needed to render reports.

Impact

All clients were unable to access embedded Power BI reports during the incident.
Underlying data and source systems were not affected.

Resolution

The issue was resolved by updating and re-establishing the expired authentication credential. Service has been fully restored.

Duration

Approximately 2 hours.

Prevention Measures

We’ve updated our credential management process to ensure this does not recur. Expiration notifications are now routed to an actively monitored distribution list, and additional safeguards are in place to proactively refresh credentials ahead of expiration.

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