Over the coming weeks and into September 2025, Catalyst will begin introducing a new in-product experience: the Resource Center. This feature will roll out gradually and continue to expand over time, giving you more tools and guidance right where you work.
What is the Resource Center?
The Resource Center is your in-app hub for everything related to Catalyst. Instead of searching across different places for answers, tutorials, or updates, you'll now have one dedicated location that opens directly from the Catalyst homepage.
When the feature is live for your environment, you'll receive an email letting you know it's available.
What You'll Find Inside
The Resource Center is designed to support both new and experienced users. Key resources include:
Step-by-step guides and videos to deepen your knowledge of Catalyst features
Quick resources to help new users onboard smoothly and get productive fast
Product announcements, feature releases, and tips to stay current
Search with keywords, tags, or use the "Ask the Expert" option for quick answers
Whether you're just getting started or exploring advanced Catalyst features, the Resource Center helps guide you every step of the way.
Don't Forget: The Support Widget
Did you know that Catalyst also includes a built-in Support Widget? The widget connects directly to the EBM Help Center and Resource Center, giving you quick access to:
When you need direct support from the EBM team
Search articles and resources to find solutions on your own
Type your question and get answers instantly without digging through full articles (see screenshot below)
When agents are online, connect directly with us—usually within a few minutes during business days
It's a convenient way to get help—whether you're troubleshooting, learning something new, or just exploring.
Looking Ahead
The Resource Center is rolling out slowly through the end of September 2025. New content and improvements will be added regularly, so what you see on day one is only the beginning.
Subscribe to system updates, release notes, and related announcements by favoriting the System Updates page.
Keep an eye out for your release email, and once available, explore the Resource Center from your Catalyst homepage. It's designed to grow with you—providing quick answers, learning tools, and the latest updates, all in one place.
The Resource Center is here to make your Catalyst experience simpler and more connected. Whenever you're ready, it'll be waiting in your homepage menu—your go-to place to learn, explore, and stay current.
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