EBM products are built on Microsoft’s cloud foundation. As an official partner, we integrate directly with their infrastructure, analytics, and identity services, giving you the same scale, security, and reliability trusted by global enterprises. This partnership also gives us a direct line to Microsoft support and ensures our products stay aligned with their latest platforms and standards.
Our Microsoft Partnership and What It Means for You
We’re an official Microsoft partner. Our products run on Microsoft’s cloud and analytics stack so you get enterprise-grade reliability, security, and performance. That includes Azure infrastructure, Azure Analysis Services and Power BI semantic models for cubes, Microsoft Fabric for analytics, Microsoft Entra ID for identity, Azure Data Factory for pipelines, Azure Monitor for alerting, plus everyday tools like Excel, SharePoint, and Teams.
What we use
Azure (VMs and services): Hosts our application servers and core services
Azure Analysis Services (AAS): Tabular engine that powers some cubes
Power BI semantic models: Modern modeling layer used with or instead of AAS
Microsoft Fabric: End-to-end analytics platform we leverage as needed
Microsoft Entra ID: Secure sign-in and access control for our products
Azure Data Factory: Orchestrates data integrations and pipelines
Azure Monitor: Centralized monitoring, metrics, logs, and alerts
Microsoft 365 apps: Excel with our add-in, SharePoint, and Teams
SLAs and upstream dependencies
Because we build on Microsoft’s cloud, incidents in Azure, AAS, Power BI, Fabric, Entra, or ADF can affect our services. When Microsoft has an issue, you may see degraded performance or temporary downtime in related EBM features. We monitor platform status, escalate with Microsoft Support, and keep you updated through our in-app Resource Center, Support Widget, Announcement Bar, System Status page, and the EBM Help Center.
Version policy
Principle: We default to the latest working, clean versions that are proven stable in production
Your action: Keep any Microsoft software tied to our products, like Excel, Power BI Desktop, or drivers, on a current supported build to avoid mismatches
Current version notes
AAS compatibility level: We’re pinned to 1700. It’s stable across our environments and aligns with our major-version policy. If Microsoft releases a new major level that proves stable, we’ll move after testing.
Power BI semantic models and Fabric: We adopt platform capabilities once they’re validated in our environments
Identity, pipelines, and monitoring: We stay current on supported features and alerting patterns
If you’re unsure whether your local tools match our recommended versions, open a ticket and we’ll confirm.
Why this is good for you
Scale and reliability: You benefit from Microsoft’s global infrastructure, security, and compliance
Modern analytics: Fabric, Power BI semantic models, and AAS provide high-performance modeling and reporting
Enterprise security: Entra ID centralizes identity and access
What we do when things go wrong
Detect issues with Azure Monitor and our internal telemetry
Mitigate quickly, for example pin a stable compatibility level or roll forward or back
Escalate to Microsoft Support when needed
Communicate status and guidance via our in-app Resource Center, in-app Support widget, notification bars, Help Center, and System Status page
Questions about versions or setup?
If you manage your own desktop or server tools and want to confirm compatibility, Submit a request. We’ll review your versions, share our current matrix, and help you align.
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