Troubleshooting

Error message: UserForm_Initialize - Method 'RegisterAsBrowser' of object 'IWebBrowser2' failed.  Excel Web Browser Object Error when using Cube Description: When attempting to use a Catalyst connected Excel cube file, the user will unexpectedly encounter the above error or one like it. Sol...

Catalyst-connected Excel files stored in SharePoint, OneDrive, or Teams can experience crashes, merge conflicts, and refresh failures when multiple users access them simultaneously. This comprehensive guide explains why these issues occur, identifies common symptoms, provides a troubleshooting de...

Error message: XML parsing failed at line 1, column 9: DTD is prohibited. Data Prohibited Error Description: This is a rare issue related to a broken IIS Application Pool. Solution: Contact EBM Support. They'll need to recycle the IIS Application Pool responsible for providing the data.

Error message: Content from the website listed below is being blocked by the Internet Explorer Enhanced Security Configuration. IE Security Error Upon Opening a Cube File Description: Users will receive the above error message or something similar when opening up an EBM connected file upon arriv...

Some users may see a browser security warning when trying to access their Catalyst site. This does not mean the Catalyst site itself is unsafe. In most cases, the message appears because security software on your device or network is scanning or filtering the connection before it reaches our ser...