Tom S

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  • Troubleshooting Pivot Table Grouping Errors in Tabular Cubes

    The "Group" feature in Excel PivotTables allows users to organize data into custom categories, like grouping dates by months or quarters. However, when working with tabular cube-based data models,...

  • Resolving "Not a Valid Short File Name" Error During Add-in Installation

    This guide provides steps to resolve the "not a valid short file name" error when installing the EBM Office Bridge Plugin for Excel. This issue often arises when the Personal registry key is set t...

  • How to Avoid Common Catalyst, Excel, and Data Issues

    This guide outlines frequent actions and changes that can disrupt data integrations, cause in-app errors, or break EBM-connected Excel files. Following these best practices helps keep your data pro...

  • Repeated Login Prompts in Excel When Accessing EBM Cubes

    If you are encountering repeated login prompts when accessing EBM cubes in Excel, this guide will help you troubleshoot common causes. In most cases, this issue is related to Excel updates, how Mi...

  • Why We Don't Support Password Protection in Excel Files

    Microsoft Excel offers a password protection feature that allows users to secure their workbooks by restricting access to the file's contents. However, this functionality poses significant limita...

  • How to Enable the Perspectives Feature in Catalyst

    The Perspectives feature in Catalyst® by EBM helps streamline reporting by reducing the number of measures displayed in your pivot tables, making navigation more efficient. Here's how to enable an...

  • Excel Locking Conflicts Error

    This error occurs when Excel cannot complete a data refresh due to locking conflicts with the Analysis Services backend. The issue typically resolves on its own within minutes, but understanding th...

  • EBM Flex Support

    As of August 1, 2024, EBM updated its Support program to better delineate between services that are included with your ongoing solution subscription and those services that will incur additional c...

  • Migrating Your Files to Azure with EBM Software

    EBM is migrating to new infrastructure using Microsoft Azure. This means all client websites are moving to the new environment. We'll help migrate your files to ensure they're connected correctly,...

  • Adding a New Company in Catalyst

    As your organization evolves, through mergers, acquisitions, or annual planning, keeping your Catalyst environment up to date with the right company IDs ensures accurate reporting, clean data hiera...