Trouble Changing Password

Issue

"I can't seem to get a password change to take, and I've tried many iterations that meet the criteria. It just keeps saying request failed."

Resolution

If you are experiencing difficulty changing your password and consistently receive a "request failed" message, there might be specific character combinations causing issues. Follow these steps to resolve the problem:

1. Avoid Sequential Special Characters
   • Some systems may not accept certain character combinations, especially when they are sequential. For example, using multiple exclamation points ("!!") consecutively might cause the password change to fail. Try using a different combination of characters.
2. Choose a Different Password
   • Select a new password that doesn't include the problematic character combinations. Opt for a mix of uppercase and lowercase letters, numbers, and special characters, ensuring they are not placed in a predictable sequence.
3. Use a Variety of Characters
   • Ensure your password is diverse and includes a combination of letters, numbers, and special characters. This helps enhance security and reduces the likelihood of encountering issues during the password change process.
4. Check System Requirements
   • Verify that your chosen password meets the system's requirements, such as minimum length, mandatory inclusion of special characters, or restrictions on certain character sequences.
5. Clear Browser Cache
   • Sometimes, browser cache issues can interfere with the password change process. Clear your browser cache and attempt the password change again.
6. Contact Support
   • If the issue persists after trying the above steps, reach out to our support team so we can provide further assistance and investigate any potential technical issues.