Are you encountering the error message in Catalyst or Excel when attempting to upload files from SharePoint or some other shared or network drive to Catalyst? This FAQ guide aims to provide clarity on the reasons behind this error and offers insights into the necessary steps to successfully upload files using Catalyst. Understanding the technical limitations and the recommended workaround will empower users to navigate this error seamlessly.
This article contains the following topics:
Examples
Unable to complete this action! Please check your connection and verify the website
is up and running.
Online files are not supported for upload in Catalyst, please save the file on the local
computer before uploading.
Unknown, could not read file.
Type not found, file corrupted.
Q: What does the error message mean?
A: The error message indicates that Catalyst does not support the direct upload of files saved in online directories, such as SharePoint. It advises users to save the file locally before attempting to upload.
Q: Why do I receive this error when uploading a file from SharePoint?
A: The error is triggered because Catalyst, utilizing VBA, requires read/write access to save files. Since online directories like SharePoint do not provide the necessary access, files must be saved locally (with a local drive letter like "C:") before uploading.
Q: Can I upload files directly from SharePoint without encountering this error?
A: No, due to the technical limitations related to read/write access, Catalyst does not support the direct upload of files from online directories like SharePoint. To avoid the error, save the file locally on your computer and then proceed with the upload.
Q: Why is it necessary to run the file through the cube updater before uploading from a local file location?
A: Running the file through the cube updater is a workaround to ensure the file is saved locally. This step allows Catalyst to access the file with the required read/write permissions, enabling a successful upload.
Q: Is there a possibility of updating Catalyst to support direct uploads from SharePoint?
A: The current limitation is due to the technical requirements of VBA and the need for read/write access. While it may be inconvenient, saving files locally is a necessary step. Any potential updates to support direct uploads from SharePoint would depend on changes in the underlying technical constraints. Our hope is that this will be allowed eventually, and our development team is actively working towards that outcome.
Q: Can you provide more information on the technical reasons behind this limitation?
A: The limitation arises from the fact that VBA (Visual Basic for Applications) needs read/write access to save files. Online directories like SharePoint do not provide this access, necessitating the requirement for files to be saved locally before uploading.
Q: I have further questions or concerns about this error. How can I get assistance?
A: For any additional questions or concerns regarding the Catalyst Excel Upload Error Message, feel free to reach out to our EBM Support team. They can provide further clarification and assistance in resolving any issues you may encounter.
While the current limitation may pose an inconvenience, adhering to the recommended steps ensures successful file uploads. For ongoing support and assistance, our EBM Support team is ready to address any additional questions or concerns you may have. Stay informed and make the most out of your Catalyst experience!
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